The Client Services Specialist is responsible for servicing clients by facilitating and coordinating all phases of service requirements while adhering to client specifications and company guidelines.

RESPONSIBILITIES:

• Gather client specifications for print, mail, fulfillment, and/or technology-based solutions, coordinate with internal resources and proactively communicate with customers to provide accurate estimates and proposals.
• Compare customer specifications to operational instructions, work orders, change orders and invoicing to ensure that all elements and necessary documents are accurate, complete and in accordance with customer agreements.
• Prepare and provide accurate reports and analytics to the client and/or sales and proactively communicate key milestones and status before, during and after jobs, projects and programs.
• Assist Sales in the retention and growth of client programs by helping to manage client relationship including communications with client on current business issues.
• Maintain active, timely and effective communications between sales, operations, and the customer by: participating in meetings, business reviews and conference calls, follow-up on all customer and sales inquiries; and compiling reports and metrics as necessary.
• Schedule and coordinate with suppliers to ensure delivery dates are met.
• Collaborate proactively with team members to back-up and adequately distribute work load to ensure client deadlines are met.

PREFERRED PROFILE:

1.Education, Experience and Training (Knowledge):

• Associates degree (A.A) from two-year College; plus one to two years related experience and/or training; or equivalent combination of education and/or 2 years Customer Service experience.
• 2 years experience in print, mail, fulfillment, marketing a plus.
• Basic knowledge of Microsoft Office products including Word, Excel and Outlook.

2.Skills and abilities:

• Strong Customer service skills to proactively anticipate customers’ needs; commitment to exceeding customer expectation. Works with customer to develop realistic time frames and objectives.
• Strong verbal, written and listening skills; ability to read, understand and follow SOP’s, supervisor instructions and safety, security and quality procedures, clearly and effectively communicate with customers and employees.
• Team Work to balance team and individual responsibility. Works collaboratively to meet needs of department. Shares information with others.
• Good interpersonal skills; ability to get along with employees and respond positively to instructions and procedures.
• Works on multiple projects simultaneously.
• Use self-management skills to plan, organize and prioritize work

LOCATION: Seattle, WA (Renton)

Job ID# 3371759

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